Midland Radio Portable Radio ER102 User Manual

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Model ER102 Owner’s Manual
Page 10 www.midlandradio.com
* If you have a problem which you believe requires service, please call first and
speak with a service technician. Many problems can be remedied over the phone
without returning the unit for service.
For Technical Support Contact:
Midland Radio Corporation
5900 Parretta Drive
Kansas City, Missouri 64120
Phone: (816) 241-8500
Fax: (816) 241-5713
E-mail: mail@midlandradio.com
Website: www.midlandradio.com
If after talking with technical support you still feel your unit needs to be returned for serv-
ice, follow the below instructions:
1. Pack the unit in its original box and packing. Then pack the original box in a
suitable shipping carton. Caution: Improper packing may result in damage during
shipment.
2. Include the following:
a. full description of any problems
b. money order for $7.50 to cover shipping and handling (this may not be
required in some states)
c. daytime telephone number, name & address
3. For warranty service include a photocopy of the bill of sale from an authorized
dealer or other proof of purchase showing the date of sale.
4. You do not need to return accessory items (AC/DC Adapter, batteries, Owners
Guide) unless they might be directly related to the problem.
5. A flat rate of $45.00 will apply to repairs not covered by warranty or units
that are over one year old. Send only cashier’s check, money order or
Master Card or Visa card number.
Send to:
Midland Radio Corporation
5900 Parretta Drive
Kansas City, Missouri 64120
Service and Technical Support
Service and Technical Support

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